Product and setup help
Share the model, serial number, purchase route, symptoms and what you have already checked.
AfriSmartHome Support
Start with Batna. Continue with an adviser when needed.
Get help with products, orders, accounts, partner applications and safe troubleshooting.
Choose the right support route
Order and warranty help
Provide the order or invoice reference. Purchases from a Franchise or Reseller should normally start with the selling business.
Account and partner help
Ask about Individual, Regular B2B, Franchise or Reseller applications without sharing passwords or protected documents.
Safety first
Smoke, fire, burning smell, battery swelling, electric shock, exposed wiring or water contact require immediate caution.
Stop normal troubleshooting. Stop using the device if safe, disconnect only if safe, keep away from the hazard and contact local emergency services or a qualified technician. Do not open mains-powered or battery equipment.
Talk to AfriSmartHome
Batna, the AfriSmartHome Assistant, can answer common questions and create a Fluent Support ticket when an adviser is needed. Batna is an automated assistant and will say so when relevant.
Staffed hours
Monday-Friday 08:00-18:00
Saturday 10:00-14:00
Africa/Douala
Contact
Email: support@afrismarthome.com
WhatsApp: @afrismarthome
Plan Your Solar and Backup Power
Estimate the solar panels and battery capacity your project may need, then discuss your requirements with AfriSmartHome.
Free preliminary screening. Sign in to start; newsletter subscription is optional.
Plan Portable Backup Power
Estimate the capacity and output needed for essentials during an outage. Compare one station with independent load groups before you shop.